Question 1

ARE SIGIL PRODUCTS HANDMADE?

Accepted Answer

Yes.All of what we make is formulated, blended, compounded, bottled, assembled, finished, labeled, or packaged by hand in small batches.Small variations in color, texture, placement, or finish are a natural part of handmade work and make each piece a little different.

Question 2

HOW DO YOU CHOOSE YOUR INGREDIENTS?

Accepted Answer

We source organic and sustainably wild-harvested botanical materials whenever practical and available.  Not every ingredient can meet those standards. Certain materials—particularly some floral oils and specialty perfume ingredients—are typically produced conventionally.Rather than relying on a single marketing label, we evaluate materials individually. We research suppliers, sourcing practices, harvesting methods, material quality, business practices and personally grow or gather locally whenever is possible for our herbal infusions.

Question 3

ARE SIGIL PRODUCTS VEGAN?

Accepted Answer

Almost all of them.The primary exceptions are products containing beeswax, including some wax perfumes and lip balms, lip balms containing wool-derived materials (lanolin), and goods made from traditional animal leather.Whenever an animal-derived material is used, we identify it on the individual product listing.For customers who prefer animal-free leather goods, we also offer cactus leather options specifically as a sustainable vegan option.

Question 4

WHO CREATES SIGIL'S ART AND DESIGNS?

Accepted Answer

Our website, labels, and product art are created through a combination of our own design work and collaborations with talented independent artists.  When a project calls for work outside our own abilities, we commission artists and creatives to help bring that world to life.We believe creative work is real work, and we want the artists who contribute to Sigil to be part of the story.

Question 5

HOW CAN I TRACK MY ORDER?

Accepted Answer

When tracking is available for your selected shipping service, you will receive tracking information once your order has been prepared for shipment.

Question 6

WHAT IS YOUR RETURN POLICY?

Accepted Answer

If there’s something wrong with your products when they arrives, just email us at info@sigilapothecary.com within 15 days of order and we’ll help you process a return and get another product out to you. We designed our shipping boxes to be incredibly sturdy, but if your candle is damaged in shipment it's not a problem. Email us at info@sigilapothecary.com with a photo, your order number, and we’ll take care of you.

Question 7

MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

Accepted Answer

Please contact us as soon as possible with:Your order numberA description of the issuePhotographs of the itemPhotographs of the shipping packaging when applicableWe'll review what happened and help determine the appropriate next step!

Question 8

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

For now, we only ship within the US. We're still working on ways to most reliably and affordably ship internationally!

Question 9

WHAT IF I WANT WHOLESALE/CORPOORATE/WEDDING GIFTS?

Accepted Answer

We offer special terms for larger orders such as corporate gifts, wedding favors, and wholesale pricing. Please contact us at sigilapothecary@gmail.com and we'd be happy to share more details!

SIGIL
APOTHECARY

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